DCA Server Not Responding

Incident Report for Print Tracker Pro Status

Resolved

This incident has been resolved.
Posted Apr 01, 2024 - 08:50 MDT

Update

We are continuing to monitor for any further issues.
Posted Apr 01, 2024 - 08:42 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 01, 2024 - 08:42 MDT

Identified

An unscheduled cluster restart followed by a failed auto-recovery is the root cause behind why the DCA server is currently unable to receive connections from our data collection agents. We're in the process of manually recovering.
Posted Apr 01, 2024 - 08:24 MDT

Investigating

We are currently investigating this issue.
Posted Apr 01, 2024 - 08:13 MDT
This incident affected: DCA Server.