All Systems Operational
Webadmin Operational
90 days ago
99.99 % uptime
Today
DCA Server ? Operational
90 days ago
99.97 % uptime
Today
Remote Technician Operational
90 days ago
100.0 % uptime
Today
Custom Reporting Operational
90 days ago
100.0 % uptime
Today
Query Engine Operational
90 days ago
100.0 % uptime
Today
Emailer ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Operational
90 days ago
100.0 % uptime
Today
Data Processor Server Operational
90 days ago
100.0 % uptime
Today
Cloud Data Processors ? Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
SendGrid API v3 Operational
GitHub Packages Operational
GitHub API Requests Operational
GitHub Webhooks Operational
Cloudflare R2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 12, 2024

No incidents reported today.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 18:19 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:10 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 9, 17:09 MDT
Apr 8, 2024
Completed - The scheduled maintenance has been completed.
Apr 8, 17:04 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:05 MDT
Scheduled - We will be implementing internal observability improvements during this time. No customer impact is expected.
Apr 8, 16:03 MDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 13:40 MDT
Update - We are in the process of catching up the install health checks. The rest of the system continues to operate as expected, no impact to meter collection, reporting, or any other systems has been observed.
Apr 2, 10:44 MDT
Identified - We believe this issue is a symptom of yesterday's outage. Once the outage was resolved, the agents started connecting and working in sync with each other. We're currently scaling up our services to meet the additional synchronized demand until the system reaches its normal state of equilibrium.
Apr 2, 10:27 MDT
Investigating - We're currently investigating an issue where install health check statuses are being inconsistently reported. This issue does not impact data collection, data integrity, reporting, the webadmin, or any of our other systems. You may see cases where an install appears as offline even though it is online (accepts jobs, uploads meters, etc).
Apr 2, 09:53 MDT
Apr 1, 2024
Resolved - This incident has been resolved.
Apr 1, 11:02 MDT
Update - The system is slowly stabilizing. We're continuing to monitor the situation.
Apr 1, 09:52 MDT
Identified - We resolved an outage earlier this morning and our system is currently in the process of recovering. Some customers are noticing increased slowness or are unable to log in at all. We're currently working to finalize the recovery. We appreciate your patience and apologize for the inconvenience.
Apr 1, 09:30 MDT
Resolved - This incident has been resolved.
Apr 1, 08:50 MDT
Update - We are continuing to monitor for any further issues.
Apr 1, 08:42 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 08:42 MDT
Identified - An unscheduled cluster restart followed by a failed auto-recovery is the root cause behind why the DCA server is currently unable to receive connections from our data collection agents. We're in the process of manually recovering.
Apr 1, 08:24 MDT
Investigating - We are currently investigating this issue.
Apr 1, 08:13 MDT
Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.

Mar 29, 2024

No incidents reported.