All services have been fully restored, and we are closely monitoring the system to ensure continued stability. Thank you for your patience.
Posted May 07, 2025 - 10:09 MDT
Update
Most services have been restored, but our DCA server is still undergoing recovery. DCAs will begin coming back online shortly. In the meantime, job submissions will be temporarily unavailable. Thank you for your patience.
Posted May 07, 2025 - 10:07 MDT
Identified
We’re currently investigating an incident affecting several Print Tracker server-side services. Initial analysis indicates a hardware failure on one of our primary compute nodes. We’re in the process of migrating impacted services to healthy nodes to restore full functionality.
Posted May 07, 2025 - 10:03 MDT
Investigating
We are currently investigating an issue with server resource consumption causing our webadmin service to repeatedly restart.
Posted May 07, 2025 - 09:53 MDT
This incident affected: Webadmin, DCA Server, Remote Technician, One-click Installer Generator, Google Cloud Platform Google Kubernetes Engine, Data Processor (Data Processor Server), and Custom Reporting (Query Engine, Emailer).